FAQs
General

Frequently Asked
Questions

How can Safelink help me?
Safelink offers solutions designed to streamline your document management, enhance your workflows and enable fast review and instant information discovery.

Expero, our Virtual Data Room platform, provides a secure platform for exchanging information, managing risk, and providing an exceptional experience for clients and partners.

Lexiti, our eDiscovery suite, simplifies and enhances the process of gathering and reviewing electronic evidence. Coupled with our bundles tool, you can organise and package documents efficiently.

Chronologica, our automated Chronology-building tool, helps you get a fast overview of your matter and generate dynamic, cross-referenced chronologies directly from your documents.
Who are your current customers?
Safelink works with leading companies across various sectors, including legal, investment banking, private equity, regulatory, energy and infrastructure, mining, biotechnology and pharmaceuticals, and real estate. Discover more about our customers.
How can I be sure my data is safe?
Security has been central to Safelink since day one. From the start, we implemented advanced key management and have continually evolved to stay ahead of security threats. Safelink is fully compliant and holds top-tier security certifications, including the globally recognised ISO 27001. We provide robust, multi-layered security configurations and undergo regular independent audits to ensure your data remains safeguarded at the highest level of protection.
What experience does Safelink have?
Safelink has over 15 years of experience delivering cutting-edge technology. With a strong reputation for excellence in both security and user experience, we’ve managed thousands of projects across a wide range of industries. You're in trusted hands.
Can I see a product demonstration?
Absolutely. Whether you're interested in a specific product, multiple products, or have general inquiries, you can find a convenient time to meet with a member of the team on our scheduling page. 
What file formats are supported?
Any type of file can be uploaded and downloaded across our platform, subject to permissions and malware checks. The built-in document viewer can handle PDF, DOCX, DOC, XLSX, XLS, CSV, PPTX, PPT, MSG, EML, HTML, TIFF, JPEG, PNG, and DCM (medical images). Additionally, PST and ZIP archives can be uploaded and unpacked within workspaces.
What customer support is available?
Our expert support team is on-hand 24/7 and typically responds within a few minutes. We also offer an extensive library of help articles on our Knowledge Hub.